HAN-A TOOLS
ABOUT US
CUSTOMER CENTER
hanatools@yahoo.co.kr
WEEK : 09:00 ~ 18:00
LUNCH : 12:00 ~ 13:00
Current Page
  1. Home
  2. ABOUT US
  3. Help

Help

How to join

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment

Payment

We accept the following forms of payment:


Shipping

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Free: Shipping fee is free regardless of the price.
  • Delivery Time : 3 - 7 days
  • Shipping Info

     

    Country

    Expedited Shipping

    United States

    12 ~ 19 Business days

    Canada

    12 ~ 19 Business days

    United Kingdom

    12~ 19 Business days

    Germany

    12 ~ 19 Business days

    France

    12 ~ 19 Business days

    Australia

    10 ~ 17 Business days

    Russian Federation

    20 ~ 25 Business days

    Israel

    12 ~ 19 Business days

    Brazil

    20 ~ 25 Business days

    Mexico

    20 ~ 25 Business days

    Hong Kong

    7 ~ 14 Business days

    China

    7 ~ 14 Business days

    Philippines

    7 ~ 14 Business days

    India

    12 ~ 19 Business days


    * All items will be shipped to buyer's Paypal address. 
    * Before you pay, please make sure your address in Paypal matches the address you would like us to ship to.
    * We ship Monday-Friday. We do not ship on Sunday or Major Korea Legal holidays. 
    * Specified shipping time includes only actual delivery time.
    * The duration does not include weekends, the Custime clearance, and potential  delays such as your location within the country.

Returns & Exchanges

Returns & Exchanges

Returns policy


We accept returns within 30 days of delivery.
All returns, must be packed with all supplied when it was first delivered to you, must be in their original condition, brand new unused.
Refunding or exchanging by customer's change of mind, customer have to pay for the returning expenses.

Refunds

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
  • CUSTOMER CENTER
  • hanatools@yahoo.co.kr
  • MON~FRI 10:00~18:00
  • SAT, SUN, HOLIDAY OFF